Privacy & Cookie Policy
Compliance with India's Digital Personal Data Protection (DPDP) Act 2023, Information Technology Act 2000, and Global GDPR Standards.
This website (ai.rekhagyan.online / rekhagyan.online) and brand (‘REKHA GYAN’) are owned and operated by GABBARINFO DIGITAL SOLUTIONS, a registered enterprise under Udyam Registration No. UDYAM-GJ-01-0683309. REKHA GYAN is a unit of GABBARINFO DIGITAL SOLUTIONS.
1. Introduction & Scope
Welcome to REKHA GYAN (accessible via our primary website rekhagyan.online and web application ai.rekhagyan.online, hereinafter referred to as “Platform”, “We”, “Our”, or “Us”), owned and operated by GABBARINFO DIGITAL SOLUTIONS, headquartered at 503, K Block, Savvy Swaraj, Jagatpur, Ahmedabad, Gujarat - 382470, India.
This Privacy Policy governs the collection, processing, storage, and protection of your personal and sensitive data when you utilize our AI-powered Vedic astrology and Samudrika palmistry analytical services.
2. Types of User Data We Collect
To perform synthesis of traditional Vedic Horary (Kundli) and Samudrika Palmistry, we collect specific data categories:
A. Identity & Contact Data
Full Name, Email Address, and Phone Number (used for user authentication, WhatsApp verification, transaction confirmations, and customer support).
B. Astrological Coordinates
Date of Birth, Time of Birth, Place of Birth (Latitude & Longitude), and Gender. Utilized exclusively to construct planetary ephemeris charts (Kundli, D1, D9 Navamsha, D10 Dashamsha).
C. Biometric Imagery (Palm Photos)
User-uploaded photographs of palms. Processed via computer vision pipelines to measure palm contours, mounts (Parvatas), and line vectors (Rekhas).
D. Technical & Usage Logs
IP address, browser type, device identifiers, and system logs recorded for security, spam prevention, and payment fraud verification.
E. Life Inquiries & Scriptural Retrieval Purpose
The specific life questions, relationship focus, and palm line imagery you provide are processed exclusively by Rekha AI to act as your digital research assistant. Rekha AI evaluates these details against classical Vedic literature indexed by antiquity, citations, and scholarly readership. Rekha AI does not invent answers or remedies at random; it retrieves and synthesizes the majority consensus of authentic classical scriptures matching your exact data. This information is used strictly to fulfill your requested reading and is never sold or used for public AI model training.
3. Data Protection, Storage & Third-Party Sharing
- Ephemeral Processing: Palm photographs and raw biometric imagery are processed ephemerally in volatile memory to calculate line vectors and are not stored in persistent third-party databases.
- Encryption in Transit & at Rest: All web traffic is strictly encrypted using industry-standard 256-bit TLS 1.3 cryptographic protocols. Stored account data is protected with AES-256 encryption.
- Zero Third-Party Advertising Sharing: We do NOT sell, rent, trade, or monetize your personal data, palm photographs, or astrological charts with third-party advertising networks, data brokers, or marketing firms.
- Authorized Infrastructure Providers: Data is processed exclusively through trusted, SOC-2/ISO compliant cloud infrastructure (hosting, authentication) and RBI-licensed payment gateways strictly to deliver the service.
- Payment Card Data: We do not store or process payment card numbers, CVVs, or UPI PINs on our servers. All transactions are securely handled by licensed payment aggregator partners.
4. Use of Cookies & Tracking Technologies
Cookies are small text files placed on your device to ensure platform functionality, remember your session preferences, and protect your account. We utilize the following categories of cookies:
Required for core operations, such as logging into your account, maintaining active session state, security verification, and accessing purchased consultation credits. Disabling these cookies will prevent the application from functioning.
Remember your UI settings (such as language selection: English, Hindi, Hinglish; sound preferences; theme preferences) across browsing sessions.
Collect aggregated, anonymized metrics on page load times, error occurrences, and navigation patterns to help us optimize server performance and fix AI timeout issues.
Managing Cookies: You can configure your web browser settings to block or delete cookies at any time. However, please note that blocking essential cookies will break account authentication and live AI consultation features.
5. User Data & Account Deletion Process
Under the Digital Personal Data Protection (DPDP) Act 2023 and GDPR (“Right to be Forgotten”), every user retains the absolute right to have their account, uploaded images, birth details, and reading history permanently purged.
- Send an email from your registered email address to contactus@rekhagyan.online.
- Subject line: “Data Deletion Request” or “Account Deletion Request”.
- Include your registered phone number / email address and any active account handle in the body.
Timeline: Your deletion request will be formally acknowledged within 24–48 hours. Complete deletion of all personal identifiers, palm scan records, and consultation history will be permanently completed within 7 to 14 business days.
*Note: Basic billing invoice records required strictly under statutory taxation and financial audit laws (e.g. GST/Income Tax) will be archived securely for the legally mandated period.
6. Grievance Officer & Legal Entity Information
In compliance with the Information Technology Act 2000, Rules made thereunder, and the DPDP Act 2023, the details of our legal entity and designated Grievance Officer are as follows:
Legal Entity Name: GABBARINFO DIGITAL SOLUTIONS
Brand Name: REKHA GYAN
Udyam Registration: UDYAM-GJ-01-0683309
Registered Office: 503, K Block, Savvy Swaraj, Jagatpur, Ahmedabad, Gujarat - 382470, India
Official Support Email: contactus@rekhagyan.online
Grievance Email: grievance@rekhagyan.online
Helpline Numbers: +91 8511739865 / +91 9274090534
Response Time: 24–48 Hours
*Formal acknowledgment timeline: Within 24 to 48 hours. Redressal timeline: Within 15 calendar days from receipt of grievance.